VoIP has become the new default backbone for business communications. Three years ago, Network World provided us the information about the rapidly approaching end of plain old telephone service.
Part of this large scale digital transformation in telecom involves the abandonment of the traditional phone lines, which carried most of the nation’s phone conversations. Copper landlines are now fading as part of the history, either replaced by optical fiber, as they breakdown or just no longer in service.
Last year, Illinois joined 19 other states that have authorized the end of copper landline servicing, so that telecom companies can switch their resources to the development of VoIP and other future communications technology.
Moreover, the National Regulatory Research Institute (NRRI) reported that 41 states have now either reduced or already stopped using wired telecom. It is now relying on VoIP to convert voice, video, and data into digital packets that can easily travel across fiber, cellular networks, or WI-FI.
Software Advice says that there is approximately 36 percent of businesses actively uses VoIP in the day to day business-related transactions. Plain Old Telephone Service (POTS) placed second with an estimated 24 percent of business usage, and PRI or Primary Rate Interface service, an older form of digital voice service that can also transmit multimedia data with audio data, came in third place used by 11 percent of businesses, mostly large enterprises.
The fourth category is the use of cellular phones by 8 percent of businesses as their primary communication line.
Earlier this year, Software Advice did a survey intended for business owners who responded quickly after being asked as to why they upgraded their phone systems. The top reason for switching to VoIP (which is 29 percent of respondents have the same answer) is that they needed an “easy way to forward calls to their mobile phones.” At 25 percent, respondents expressed that they were looking for a flexible voicemail system that’s simple to access on the road. And on the last spot at 21 percent, they wanted a phone system that simplified interoperability with their existing mobile phones.
The top three answers represented a combined 75 percent of the survey responses, indicating that the future of businesses will circulate on VoIP services.
Three years ago, during the same year, wherein Network World made a prediction, the Harvard Business Review also suggested that it was finally “the end of the line for the analog phone networks” as the Federal Communications Commission (FCC) began conducting trials on converting communities from PSTN or traditional phone lines into VoIP as quickly as possible.